Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges & delivery time for orders from the Online Shop?

Smaller items (orders weighing less than 1kg) to UK are sent by DPD via 48 hour delivery as standard and this costs £3.99.

Smaller items (orders weighing less than 1kg) to Republic of Ireland are sent by DPD and this comes to £7.99 and usually take 2-3 days to arrive.

Countries in Europe are £20.

Please note that some parts of Scotland will use a 48 hour service.

Larger items (orders weighing more than 2kg) to UK are sent by DPD via 48 hour delivery as standard and this costs £4.99.

Larger items (orders weighing more than 1kg) to Republic of Ireland are sent by Royal Mail and this comes to £19.99 and usually take 3-5 days to arrive.

Which payment methods are accepted in the Online Shop?

We currently accept Visa, Mastercards, Visa Debit, PayPal.

How secure is shopping in the Online Shop? Is my data protected?

Data Protection and Privacy

In accordance with the Data Protection Act 1984 we do not supply any of your details to any third party.

We are committed to protecting your personal privacy and, in accordance with UK Data Protection law; we uphold strict security procedures for the storage of your personal information.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns which enable us to improve the service we provide.

This information is used to process orders and to provide a more personal shopping experience.
You can request at any time, that we stop using your information and, that we stop mailing information to you by sending an email to [email protected]

Do I receive an invoice for my order?

Yes, email will be automatically sent to your email address upon payment completion.

Send us an email